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FREQUENTLY ASKED QUESTIONS
HOW TO CREATE A SMOOTHFRUIT BOX IN OUR ONLINE STORE?
Fruity Smoothies:
Choose from our 8 flavors, the ones you like the most and simply add them to your box in blocks of 3. You can choose the size that suits you, either the 8oz (250ml) bottle or the 12oz (354ml) bottle. . You can purchase the 8oz bottles in boxes of 24, 30 and / or 36 units and the 12oz bottles in boxes of 18, 24 and / or 30 units.
Protein Smoothies:
Choose from our 5 flavors, the ones you like the most and simply add them to your box in the desired quantity. You can purchase the 12oz format in boxes of 18, 24 and / or 30 units.
Smoothie-Packs:
Choose from our 5 flavors, the ones you like the most and simply add them to your box in either 10 and / or 15 units. Our Smoothie-Packs are complete and nutritious meals perfect for breakfast, as a snack or after a workout.
Energy Balls: 100% Organic
Choose from our 4 flavors of Energy Balls, each sachet contains 12 scoops of one flavor. You also have our mixed bag which contains 4 flavors, that is, 4 scoops of each flavor, so 16 units. They are perfect as a healthy snack, for children, on hikes or for a corporate event.
IF I NEED A CORPORATE SERVICE OR WANT TO DISTRIBUTE YOUR PRODUCTS IN MY BUSINESS WHAT SHOULD I DO?
If you want to have one of our services or want to buy our products for your business, Hotel, Restaurant, Café, Spa, business center, sports center, etc. You can fill out the form which is in the CORPORATE SERVICES section or in the BECOME A DISTRIBUTOR section, otherwise, simply write to us at info@smoothfruit.ca
DELIVERY TERMS
Free delivery and all costs included. Deliveries in Quebec Place your order no later than Monday midnight for Wednesday delivery No modification of your order can be made once the order has been invoiced.
WHY ARE YOUR SMOOTHIE-PACKS FROZEN?
To maintain maximum freshness, then all vitamins and nutrients are preserved. Frozen ingredients allow for a better smoothie consistency. You don't need to add ice because the frozen ingredients cool each smoothie to the perfect temperature.
WILL MY SMOOTHIE-PACKS STAY FROZEN DURING TRANSPORT?
We have carefully designed our packaging to ensure your Smoothie-Packs stay frozen from the minute they leave our facility to the moment you can put them in your freezer. Our insulated boxes and dry ice work perfectly to keep your smoothie-packs frozen all day. If you receive thawed smoothie-packs, please contact us at info@smoothfruit.ca
HOW CAN I ELIMINATE THE CARBON ICE PROVIDED WITH MY ORDER?
We make sure the dry ice that came with your order is packaged and separated from your smoothie-packs. For your safety, do not touch the dry ice. Keep it inside the open box in a wellventilated place. It evaporates on its own within 24 hours of delivery. Be sure to keep dry ice out of the reach of children and pets. Never touch unwrapped ice with bare hands or allow it to come in contact with your skin.
DO YOU ADD SUGAR OR PRESERVATIVES TO YOUR PROTEIN SMOOTHIES?
Protein Smoothies have no added sugar, no preservatives and no artificial ingredients. Each sachet or bottle of protein smoothie contains only natural ingredients.
HOW LONG CAN I KEEP SMOOTHIES-PACKS IN THE FREEZER?
We recommend that you consume Smoothie-Packs within 3 months of the date they were delivered, but they can be kept in the freezer for even longer.
WHAT ARE THE RECOMMENDED LIQUIDS TO ADD AND WHAT ARE THE REQUIRED QUANTITIES?
All of our recipes have been developed to taste good with water. On the other hand, for a creamy texture, we suggest adding vegetable milk, such as almond, soy, coconut or oat milk. You will find the preparation instructions on the back of the sachet.
HOW LONG DO YOUR SMOOTHIES LAST AFTER THEY ARE MIXED?
We suggest that you drink your smoothie soon after preparing it, in order to enjoy the freshest mixture possible. On the other hand, a mixed smoothie-pack can be kept in the fridge for two days without problem.
ARE YOUR SMOOTHIES A GOOD MEAL SUBSTITUTE?
Yes!! Our protein smoothies are designed so that you can eat healthy. Each smoothie is made with the 4 macronutrients for a complete diet based on fruits and vegetables, healthy fats from ingredients such as nuts, seeds, dried fruits, fiber and plant-based protein
ALLERGENS
Our Smoothie-Packs are gluten-free and dairy-free. Some of them contain or could have been in contact with allergens, such as tree nuts or peanuts. So, we highly recommend that you avoid our smoothies if you have serious tree nut or peanut allergies.
WHERE CAN I FIND THE NUTRITIONAL INFORMATION OF EACH SMOOTHIE?
Nutritional information for each smoothie can be found by clicking on the section: NUTRITIONAL VALUE of each of our products.
DO YOUR SMOOTHIES CONTAIN DAIRY PRODUCTS?
No, none of our products contain dairy products.
ARE YOUR PROTEIN SMOOTHIES RECOMMENDED FOR PREGNANCY?
All of our products are safe for pregnant and breastfeeding moms. If you are still not sure, please consult your health care provider.
ARE YOUR PROTEIN SMOOTHIES ORGANIC?
A large percentage of our ingredients are organic, they will have an asterisk next to them for each product.
WHERE DO YOU DELIVER?
At the moment we deliver to Quebec, if you are ever outside our coverage, you can always contact us and we will let you know how we can deliver to you!
WHEN DO YOU DELIVER?
Orders placed by the Online Store are shipped on Tuesday and / or Wednesday of each week. Orders for corporate events that require personalized delivery (exact time and location) must be reserved through our contact form which can be found in the CORPORATE SERVICES section.
HOW ARE SMOOTHIES DELIVERED?
Bottled Smoothies and Energy Balls come with ice packs and thermal insulation that keeps temperature and freshness in. You just need to refrigerate them again upon receipt. The Smoothie-Packs come with dry ice and thermal insulation that keeps everything cold below 4 degrees for a period of at least 48 hours. All you need to do is freeze the Smoothie-Packs again upon receipt. Delivery always takes place on Wednesday or Thursday. We send the boxes without a signature required. The package will therefore be left in front of your door or in a safe place.
WHAT ARE OUR DELIVERY TIMES
All orders placed before every Monday at midnight will be delivered on Tuesday or / and Wednesday. For those passed after this deadline, boxes will be delivered the week after, either next Tuesday or Wednesday. In addition, you will receive a delivery confirmation email to notify you that the box is on the way!
IF I AM NOT AVAILABLE TO RECEIVE DELIVERY?
If you are ever not at home, the delivery person will leave the box in front of your front door (or elsewhere according to your delivery instructions). Just be sure to put your smoothie-packs in the freezer or your bottles in the fridge as soon as you get home. You will receive an email to let you know when your smoothies have been delivered.
CAN I TRACK MY ORDER?
When we have fulfilled your order, you will receive a shipping confirmation email, which includes the order number, a summary of the items included, the name of the shipping company, the shipping address, and a tracking number. You can simply click on the shipping company link in the shipping confirmation to track your order.
HOW DOES YOUR RETURN POLICY WORK?
Due to the refrigerated or frozen nature of our products and in accordance with health and food safety regulations, we cannot accept any returned product once it has been shipped out of our facilities. We do not offer pickup for refused packages.
WHAT KIND OF MIXER DOES IT TAKE?
Most personal blenders mix all ingredients well. Our smoothies blend particularly well with 1 cup of liquid in the Ninja, Vitamix or Blendtec blenders. If you find that your blender is leaving too many lumps, thaw your Smoothie-Pack for 5-10 minutes before blending the contents or add a little more liquid if needed.
ARE YOUR PACKAGING RECYCLABLE?
Our cardboard boxes and thermal insulation are 100% recyclable Our bottles are Recyclable because they are made in Pet # 1. You can rinse them to be environmentally friendly and place them in the recycling bin. You can reuse the ice packs or just open a hole and dump the liquid into the sink. Our Sachets: The foil-coated pouches have been designed to preserve and protect food during transport, they are sealed to properly insulate the food and keep it cold. You can hand wash the pouches with lukewarm water and dish soap, then rinse and dry. In order to extend the life of your reusable packaging, avoid machine washing.
I WANT TO KNOW MORE
Contact us at info@smoothfruit.ca
We would love to hear from you!